-TEST- Brand Ambassador - Full Time

Brand Ambassador

Position Overview:

Enthusiastic self-starter with excellent communication skills that can assist a company that offers a simple and safe way to sell individuals used phones for instant cash. It is a non-human contact process with an advanced kiosk. The kiosks offer a secure process to safely sell used devices that only takes about 10 minutes to evaluate and cash in. The in-store representative (ISR) provides efficient and timely support to customers and partners by conducting regular store visits evaluating kiosk functionality and placement while assisting customers with transactions, acting as a brand ambassador, gathering feedback and insights, and communicating and building relationships with store managers and key team members in the community. 

Pay Range: $26 per hour - $26 per hour

T-ROC

Job Responsibilities Include:

• Visit kiosk sites to evaluate kiosk placement, cleanliness of the machine, performance and record issues found and assist in resolving/troubleshooting of any issues. Conduct test transactions and other kiosk tests as needed to ensure the machine is operating properly.
• Establish key relationship with store management and work together on kiosk placement, performing in-store demos to store employees and educating them on the benefits of using the kiosk.
• Report on every point of in-store check list from basic maintenance of the kiosk to store traffic to concerns or issues from a customer and technical support. ISRs are the voice of the customer and the store in which the kiosk is located. All feedback provided through timely and accurate weekly/daily reporting.
• Perform customer-focused engagement events at stores or other locations on a regular basis, as determined by management.
• Maintain an awareness of site, kiosk, personal and driving safety, reporting any issues or concerns to management immediately.
• Performing additional responsibilities and projects as directed by ISR leadership.

Skills/Knowledge/Abilities:

• Must be motivated and be able to work with minimal supervision.
• Must possess superior customer service skills with the ability to effectively communicate with customers, store management, technical support agents and company leadership.
• Must possess superb organizational and time management skills.
• Must demonstrate excellent problem solving and troubleshooting skills.
• Must have basic to intermediate understanding of computers and consumer electronics and possess basic software system aptitude and knowledge.
• Working knowledge of MS Excel, MS Outlook, MS Word, MS Teams required.

Job Requirements:

• High School Diploma preferred for all candidates.
• 3-5 years of sales/customer service experience is required.
• Candidate must have and maintain an insured and reliable vehicle, a valid driver’s license and a clean driving record.
• Must have the ability to store at 27-50 cubic feet of company merchandise such as boxes, replenishment materials and cleaning supplies within personal vehicle and residence.
• Candidates must pass a criminal background and motor vehicle record checks.
• Candidates must possess a smartphone.
• Flexible hours are required. Schedule is typically 40/hours per week with limited overtime.
• Candidate should be available to work some nights and weekends for special projects and/or customer engagement activities.

Equal Opportunity Employer / Special Accommodations

TROC is an equal opportunity employer, committed to the full inclusion of all qualified individuals. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. As part of this commitment, T-ROC ensures that reasonable accommodation is provided to applicants requiring such accommodation to complete the application and/or interview process. If reasonable accommodation is needed, please email wesupportu@trocglobal.com describing your needs.